When was the company
started and why?
Company formed in 2005 by Alan & Pat, having worked for a short time for a National courier company that told us we had to have their logo on our vans, we refused & decided to start our own company, Susan is an invaluable part of the team, doing small local jobs a getting involved in making decisions.
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How is your company structured?
We are all partners, Pat runs the office & the warehouse and Mark & Alan do the driving, we all get involved in decisions. Pat was a Policeman for thirty years retiring in 2001, moving to live in Spain for four years with Susan who was a chartered librarian and gave up work when Pat retired. Alan has grounding in engineering, warehousing along with office administration, he also handles the IT requirements for the company. Mark was a second officer in the in the merchant navy, and gave up the sea when he got married in 2006 and joined the company
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Have you won any awards?
We have won no awards but we have not entered for any. Our award is when customers keep coming back to us, which they do on a regular basis.
"The vehicles LPG systems are constantly being monitored and adjusted to reduce our carbon footprint"
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Have you formed a Limited company?
In order to protect our name we have registered Pat & Susan as directors of Pepperpot Couriers Ltd, which is a dormant company, although sometime, in the future we will be using the name when the warehouse lease is renewed.
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How do you achieve a positive customer service experience?
We listen to what our customers say & try to accommodate their needs.
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How do you differ from other courier companies?
We are dedicated to delivering the best possible service to customers, although when we first started our aim was to break mainly into Sameday market throughout the UK and into Europe. However since the economic downturn we channeled our energy into new avenues, and now offer much wider range of services, such as a daily pallet service in Holland and Belgium, freight forwarding and groupage.
"We are dedicated to delivering the best possible service to customers."
Are you expanding your business and how are you doing it?
We started up with two vans, since then we have increased our fleet to four vehicles, which range from LWB Transit to Ford galaxy we also have 2300 sq ft secure warehouse with a FLT a pallet racking, the company is still going from strength to strength.
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How are you harnessing new technology?
All of the vans are fitted with armour glass, along with GPS tracking and messaging, the office uses Journease Professional to keep a record of collections and deliveries. The vehicles LPG systems are constantly being monitored and adjusted to reduce our carbon footprint, the office has a new box of pencils and blank sheets of paper (One of us is a dinosaur) |
What do you think are the major challenges facing the industry?
the biggest challenge facing every delivery is finding a resolution to the rising cost of fuel. Increasing charges to customers is not an option because they will simply go elsewhere. One way is to reduce operational cost by reducing man power. This can be achieved when certain task are automated and require no user intervention.
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"we can offer rounded and professional service."
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What is your unique selling proposition to end users?
a work ethic that treats customer's goods like our own, along with keeping the customers informed throughout the whole process.
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Contact Number : 01634 579956
E-mail : info@pepperpot-couriers.co.uk
Location : Gillingham |
Finally, where do you think your company will be in five years time?
in five years time, having brought out UPS & TNT we intend to be retired, Hail Pepperpot, Hail Pepperpot ……. Failing that, to continue to consolidate what we have and take any further expansion in the same manner as we have in the past. Research, research and research.
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